The FirstCloud Virtual Contact Centre is a hosted call centre solution that works with VoIP phone service to give you an easy-to-use, yet extremely powerful contact centre. This service delivers greater agent productivity with flexible call center management, at a fraction of the cost of traditional call center solutions.
Start your world-class Virtual Contact Centre with FirstCloud
- Get started quickly: Deploying a call centre is now fast and easy; our jumpstart program gets you up and running, fast.
- Low start-up costs, low monthly fees: Besides IP Phones, implement our system with no additional hardware. Just one low monthly fee to install and manage.
- Advanced call center features: Empower your team with advanced capabilities like: skills-based routing, multimedia queuing, and realtime monitoring and reporting.
- Your agents, anywhere: Unite local and remote agents under one virtual call center. All information is routed through our hosted call center application, so you can establish routing rules and agent groups without limiting you to a single physical location.
- Change is good: Configure your call centre or make changes on the fly, without any assistance from your IT department. If you have a telesales group, a technical support helpdesk, or a customer service department, we have a solution for your business.
Benefits of the FirstCloud Virtual Contact Centre
- Route callers to the agent with the right skills: Customize and use FirstCloud’s multi-media queue to quickly route customers to the most appropriately skilled agents, reducing the number of times customers are transferred. Callers will never feel “lost” or talk to someone who cannot help them.
- Improve your customer service: Customizable reporting functions as well as call monitoring and SLA management allow you to set and consistently meet your service levels for your customers.
- Start immediately: Start taking calls in as little as six hours. FirstCloud’s hands-on Jumpstart training program gets your contact center up and running quickly. FirstCloud Virtual Contact Center requires no hardware, software, or technical team to run the call center.
- Simplify operations: Changes are simple and easy so can you spend time on customer service, not on call center configuration.
- Grows with you: No need to pay for more seats than you need. Start small and grow with FirstCloud’s scalable solution and the pay-as-you-grow pricing model.
- Use a distributed workforce: Employ at-home agents. Use multiple locations. No matter how spread out your workforce is, your FirstCloud contact center functions as seamlessly as a single entity.
- Security: Through the use of professional data center facilities, encryption protocols, and world-class security procedures, FirstCloud provides higher security levels than most traditional on-premise solutions.
- Reliability: FirstCloud’s Virtual Contact Center solution has a proven track record for providing over 99.99% uptime so you can rest assured that customers will be able to reach your agents just about any time they call, day or night.